Residential Security & Automation Technician

ADT; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 30 days

Casual environment

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions. You will service fire and CO detectors, test signals, and support customers in homes or businesses, while following standard procedures and ensuring protective measures.

The role demands technical aptitude, strong communication, a customer-focused mindset, and a valid driver’s license, with full benefits and opportunities for career growth within a

Qualifications

• Experience in service roles.
• Solid technical aptitude.
• Clear verbal communication with customers.
• Customer-focused mindset and problem-solving attitude.
• Thrives when facing uncertainty and changing tasks.
• Valid driver’s license required.
• High school diploma or equivalent.

Responsibilities

• Service fire and CO detection, networking, hosted video, and access control.
• Follow and complete procedures for wired and wireless tech and connections.
• Test and validate system signals with central monitoring.
• Act as a customer service champion, helping customers fix issues and understand protection.
• Provide solutions by visiting customers at homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Driver's license

Education

High school diploma or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions. You will service fire and CO detectors, test signals, and support customers in homes or businesses, while following standard procedures and ensuring protective measures.

The role demands technical aptitude, strong communication, a customer-focused mindset, and a valid driver’s license, with full benefits and opportunities for career growth within a