Residential Quality & Warranty Technician

DSLD Homes LLC; Orange (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Paid vacation and holidays

Job summary

DSLD Homes LLC in Beaumont/Orange, TX is seeking a Quality Control/Customer Care Technician to join our team. The role focuses on internal quality inspections across mechanical, electrical, and trade trades, and ensuring high standards before homeowner orientation.

Responsibilities include warranty service after closing, periodic inspections at 30 days, 6 months, and 12 months, documenting repairs, coordinating with Customer Care, and educating homeowners on system operation.

Qualifications

• 2–5+ years of experience in residential construction preferred.
• Proficient with Microsoft Office; uses iPad for documents.
• Customer service background and a positive attitude required.
• Strong work ethic, communication skills, and ability to handle confrontation professionally.
• Residency in AL, FL, GA, LA, MS, TN, or TX.

Responsibilities

• Perform internal quality control inspections of mechanical, electrical, structural, and finish trades.
• Serve as an internal customer before homeowner orientation to ensure quality.
• Provide warranty service and post-close support to homeowners.
• Conduct scheduled warranty inspections at 30 days, 6 months, and 12 months.
• Document items needing repair during inspections.
• Coordinate with Customer Care to schedule repairs.
• Educate homeowners on operating mechanical/electrical systems.
• Light repairs as needed during inspections.
• Ensure warranty requests are completed within set time frames.

Skills

Customer service

Communication

Organization

MS Office

iPad

Tools

iPad

Job description

DSLD Homes LLC in Beaumont/Orange, TX is seeking a Quality Control/Customer Care Technician to join our team. The role focuses on internal quality inspections across mechanical, electrical, and trade trades, and ensuring high standards before homeowner orientation.

Responsibilities include warranty service after closing, periodic inspections at 30 days, 6 months, and 12 months, documenting repairs, coordinating with Customer Care, and educating homeowners on system operation.