Quality Control/Customer Care Technician - Beaumont/Orange, TX

DSLD Homes; Orange (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Job summary

STL Holding Company is seeking a Quality Control/Customer Care Technician for the Beaumont/Orange, TX area. This full-time role involves conducting internal quality inspections across mechanical, electrical, structural, and finish trades and acting as an internal customer before homeowner orientation to ensure top-notch delivery.

The position requires strong communication, a solid work ethic, and the ability to manage warranty inspections at 30 days, 6 months, and 12 months after closing.

Qualifications

• 2–5+ years in residential construction preferred
• Proficient with Microsoft Office and using an iPad for documents
• Strong customer service background and a positive attitude
• Excellent organizational skills and attention to detail
• Reliable transportation and valid driver’s license required

Responsibilities

• Perform internal quality control inspections to ensure adherence to company quality standards
• Act as an internal customer before homeowner orientation to ensure high levels of quality
• Provide warranty service and conduct 30‑day, 6‑month and 12‑month inspections
• Document items needing repair during inspections
• Coordinate with Customer Care for scheduling and work orders
• Educate homeowners on operating home mechanical and electrical equipment
• Assist with light sheetrock, painting, plumbing and electrical as needed
• Ensure warranty service requests are completed within set timeframes

Skills

Customer service

Communication

Attention to detail

Organization

Tools

Microsoft Office

iPad

Job description

Quality Control/Customer Care Technician (Full Time) - Beaumont/Orange, TX

Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.

Job Duties & Responsibilities

• In charge of internal quality control inspections to ensure adherence to company quality standards for all mechanical, electrical, structural and finish trades.
• Act as an “internal customer” prior to the homeowner orientation to ensure high levels of quality are delivered to our customers.
• Maintain quality assurance and provide warranty service to home owners after closing.
• Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
• Document items needing repair during scheduled warranty inspections.
• Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
• Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
• Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
• Ensure all warranty service requests are complete within a certain time period.

Job Requirements & Skills

• 2-5+ years of experience in residential construction preferred but not required; other pertinent work experience will be considered.
• Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.
• Customer service background and a positive attitude are a must.
• Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.
• High level of organizational skills, and acute attention to detail.
• Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required; <90% travel required.
• Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more. Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations.
• Residency in one of the following states is a requirement for the position: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.

Compensation

• Salary is based on experience

Benefits

• STL Holding Company offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverage, 401(k) with employer match, long term disability, life insurance, paid vacation and holidays.
• Please visit www.dsldhomes.com for more information.

STL Holding Company is an Equal Opportunity Employer