Customer Care Technician - Warranty - Gulfport/Biloxi, MS

DSLD Homes; Gulfport (MS); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

DSLD Homes in Gulfport, MS is seeking a hands-on Customer Care Technician - Warranty to join our field team. You will inspect homes at 30 days, 6 months, and 12 months after closing, document repairs, and coordinate with homeowners to schedule work.

This full-time role requires travel, physical stamina, and the ability to educate homeowners on operating systems. You should have residential construction knowledge, strong communication, and a practical, customer-focused approach.

Formación

• Proficient in Microsoft Office; job requires use of an iPad and field software.
• Customer service background and a positive attitude are a must.
• Strong work ethic and communication skills; ability to handle confrontation professionally.
• Knowledge of residential construction; 2–5 years’ experience preferred.
• Reliable transportation, a valid driver’s license, and motor vehicle liability insurance; <90% travel.
• Physical stamina for standing, bending, stooping, and occasional lifting up to 50 pounds.
• Residency in Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.

Responsabilidades

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled warranty inspections at 30 days, 6 months and 12 months after closing.
• Document items needing repair during inspections.
• Coordinate with Customer Care Coordinators to schedule work orders.
• Educate homeowners to operate their mechanical and electrical systems.
• Assist with minor sheetrock, painting, plumbing, and electrical tasks as needed.
• Ensure all warranty requests are completed within defined timeframes.

Conocimientos

Customer service

Communication

Professional demeanor

Time management

Herramientas

Microsoft Office

iPad

Descripción del empleo

Position:Customer Care Technician - Warranty - Gulfport/Biloxi, MS

Location: Gulfport, MS

Customer Care Technician - Warranty(Full Time) - Gulfport/Biloxi, MS

Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.

This job is a field position. There will be minimal work in an office environment. Job requires physical labor and meeting with customers in their homes. Please read the sections below for more details.

JOB DUTIES & RESPONSIBILITIES

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
• Document items needing repair during scheduled warranty inspections.
• Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
• Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
• Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
• Ensure all warranty service requests are complete within a certain time period.

JOB REQUIREMENTS & SKILLS

Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.

Customer service background and a positive attitude are a must.

Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.

Knowledge of residential construction; 2-5 years’ experience preferred.

Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required; <90% travel required

Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more. Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations.

Residency in one of the following states is a requirement for the position: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.

COMPENSATION

Salary is based on experience

BENEFITS

DSLD Homes offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverages, 401(k) with employer match, long term disability, life insurance, paid vacation, and holidays.

Please visit www.dsldhomes.com for more information.