Customer Care Technician - Warranty - Monroe/Ruston, LA

DSLD Homes; Monroe (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

medical

dental and vision coverages

401(k) with employer match

long term disability

life insurance

paid vacation

holidays

Job summary

DSLD Homes is seeking a Customer Care Technician - Warranty for the Monroe/Ruston, LA area. This field position performs home warranty inspections, documents needed repairs, and coordinates with homeowners to ensure timely service.

The role emphasizes excellent customer service and knowledge of residential construction. The position is full-time with travel up to 90% and requires mobility, a valid driver’s license, and reliable transportation.

Qualifications

• Customer service background and a positive attitude are required.
• Strong work ethic and communication skills are essential.
• Knowledge of residential construction is preferred (2–5 years).
• Reliable transportation and valid driver's license required.
• Must be able to lift up to 50 pounds and endure varied weather conditions.

Responsibilities

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled warranty inspections at 30 days, 6 months, and 12 months after closing.
• Document items needing repair during inspections.
• Coordinate with Customer Care Coordinators to schedule repairs and requests for work orders.
• Educate homeowners to operate their mechanical and electrical systems during inspections.
• Light sheetrock, paint, plumbing, electrical work may be required.
• Ensure warranty service requests are completed within a set time frame.

Skills

Customer service

Communication

Home warranty knowledge

Work ethic

Physical stamina

Tools

iPad

Microsoft Office

Job description

Position:Customer Care Technician - Warranty - Monroe/Ruston, LA

Location: Monroe, LA

Job Id:950

# of Openings:1

Customer Care Technician - Warranty(Full Time) - Monroe/Ruston, LA

Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.

This job is a field position. There will be minimal work in an office environment. Job requires physical labor and meeting with customers in their homes. Please read the sections below for more details.

JOB DUTIES & RESPONSIBILITIES

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
• Document items needing repair during scheduled warranty inspections.
• Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
• Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
• Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
• Ensure all warranty service requests are complete within a certain time period.

JOB REQUIREMENTS & SKILLS

Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.

Customer service background and a positive attitude are a must.

Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.

Knowledge of residential construction; 2-5 years’ experience preferred.

Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required; <90% travel required

Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more. Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations.

Residency in one of the following states is a requirement for the position: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.

COMPENSATION

Salary is based on experience

BENEFITS

DSLD Homes offers a benefits package for full-time employees that includes, but is not limited to,

• medical
• dental and vision coverages
• 401(k) with employer match
• long term disability
• life insurance
• paid vacation
• and holidays

Please visit www.dsldhomes.com for more information.