Residential Programs Lead (On-Call 24/7)

Bay Community Support Services, Inc.; Town of Florida (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Bay Community Support Services seeks an experienced Residential Program Manager for the St. Mary's County, MD location.

You will oversee day-to-day operations of the residential program, manage staff scheduling, client activities, and facility maintenance while remaining on-call 24/7 to address urgent needs and ensure safety and quality of care. The ideal candidate will have a strong background in managing residential programs and behaviors, with outstanding leadership, communication, and

Qualifications

• Experience in managing residential programs and working with behaviors
• On-call availability 24/7
• Strong leadership to supervise staff and maintain a positive environment
• Knowledge of human services regulations and standards
• Excellent communication and interpersonal skills
• Ability to develop and implement program policies and procedures
• Experience with diverse populations and commitment to inclusivity

Responsibilities

• Manage daily operations of the residential program, including staff scheduling, client activities, and facility maintenance
• Recruit, train, and supervise residential program staff
• Develop and implement program policies and procedures to ensure client well-being and safety
• Assess program effectiveness and implement improvements
• Collaborate with external agencies, families, and stakeholders to provide comprehensive client support
• Ensure compliance with regulations and standards in the field
• Foster a positive, inclusive living environment for clients
• Manage program budgets and resources
• Engage in continuous professional development to stay current with industry practices

Skills

Residential program management

On-call 24/7

Staff leadership

Regulatory knowledge

Communication skills

Policy development

Diversity & inclusion

Job description

Bay Community Support Services seeks an experienced Residential Program Manager for the St. Mary's County, MD location.

You will oversee day-to-day operations of the residential program, manage staff scheduling, client activities, and facility maintenance while remaining on-call 24/7 to address urgent needs and ensure safety and quality of care. The ideal candidate will have a strong background in managing residential programs and behaviors, with outstanding leadership, communication, and