Residential Program Leader On-Call 24/7

Bay Community Support Services, Inc.; Lexington Park (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Bay Community Support Services, Inc. in St. Mary's County, MD is seeking an experienced Residential Program Manager to oversee day-to-day operations of the residential program, manage staff, and ensure high-quality client care.

The ideal candidate will handle staffing, on-call responsibilities 24/7, policy implementation, and collaboration with external agencies to support diverse client needs.

Qualifications

• Proven experience in managing residential programs and working with behaviors.
• Capability to be on-call 24/7 and provide reliable coverage.
• Strong leadership to supervise staff and maintain a positive environment.
• Knowledge of regulations and standards in human services.
• Excellent communication and interpersonal skills.
• Ability to develop and implement program policies and procedures.
• Experience with diverse populations and a commitment to inclusivity.

Responsibilities

• Manage and oversee the daily operations of the residential program, including staff scheduling, client activities, and facility maintenance.
• Recruit, train, and supervise residential program staff effectively.
• Develop and implement program policies and procedures to ensure client well-being and safety.
• Conduct regular assessments of program effectiveness and make necessary improvements.
• Collaborate with external agencies, families, and stakeholders to provide comprehensive support to clients.
• Ensure compliance with all regulations and standards in the field.
• Foster a positive, inclusive living environment for clients.
• Efficiently manage program budgets and resources.
• Engage in continuous professional development to stay abreast of industry best practices and trends.

Skills

Residential program management

Behavioral support experience

On-call 24/7 availability

Leadership and staff supervision

Communication and interpersonal skills

Policy and procedure development

Job description

Bay Community Support Services, Inc. in St. Mary's County, MD is seeking an experienced Residential Program Manager to oversee day-to-day operations of the residential program, manage staff, and ensure high-quality client care.

The ideal candidate will handle staffing, on-call responsibilities 24/7, policy implementation, and collaboration with external agencies to support diverse client needs.