Residential Program Leader: Operations & Compliance

Mercy Home for Children; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Mercy Home for Children in New York seeks a Residence Manager to lead the day-to-day operations of our residential program, ensuring safety, compliance, and supportive services for individuals served. You will oversee staff, budgeting, and program development, while promoting our mission and core values.

The role requires strong leadership, communication with families and partners, and hands-on management of documentation, medication administration, and required trainings.

Qualifications

• BA/BS Degree in Human Service, Healthcare Administration, Psychology, or related field required.
• Valid and clean New York State Driver’s License required.
• AMAP, CPR, SCIP-R and First Aid certification preferred.

Responsibilities

• Manage the daily operation of the program to ensure regulatory and agency policy compliance.
• Hire, train & manage staff; provide timely feedback and development plans.
• Develop and implement systems for smooth day-to-day operations.
• Ensure individual program plans are implemented and rights protected.
• Oversee accurate documentation and filing; maintain confidentiality.
• Manage incidents reporting per guidelines and regulations.
• Liaise with service providers, hospitals, doctors, and case managers.
• Serve as primary contact for families and advocates; build beneficial contacts.
• Communicate effectively with individuals served, staff, families.
• Manage program within budget and handle finances.
• Maintain petty cash, personal allowances; AMAP certification.
• Attain AMAP, CPR, SCIP-R and First Aid certifications; participate training.

Education

BA/BS Degree in Human Service, Healthcare Administration, Psychology, or related field

Valid and clean New York State Driver’s License

AMAP, CPR, SCIP-R and First Aid certification

Job description

Mercy Home for Children in New York seeks a Residence Manager to lead the day-to-day operations of our residential program, ensuring safety, compliance, and supportive services for individuals served. You will oversee staff, budgeting, and program development, while promoting our mission and core values.

The role requires strong leadership, communication with families and partners, and hands-on management of documentation, medication administration, and required trainings.