Lead Residential Crisis Services Manager

Familyres; New York (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

Familyres in New York seeks a Residential Manager to lead a team of Direct Support Professionals and collaborates with clinicians to implement person-centered plans of care. This role ensures rights, safety, and personal outcomes while guiding staff and daily operations in a full-time, in-person setting.

The position emphasizes staffing oversight, documentation accuracy, and partnership with external providers to support residents in a compliant, respectful environment.

Qualifications

• Requires high school diploma or equivalent.
• Bachelor’s or master’s degree in a human service field preferred or required depending on program.
• Supervisory experience is preferred and necessary to lead staff.

Responsibilities

• Lead DSPs and support staff to meet individual needs.
• Ensure rights, health, safety, and personal outcomes.
• Coordinate with clinical providers to implement care plans.
• Monitor staff performance and provide supervision and training.
• Maintain documentation and compliance with policies.

Skills

Fundamental computer skills

Excellent communication

Problem solving

Time management

Team collaboration

Education

High School Diploma or equivalent

Bachelor’s or Master’s degree in a human service field

Associate’s degree in a human service field

Tools

CPR/FA certification

SCIP certification

AMAP certification

TRUST certification

G-Tube and Insulin certifications

Job description

Familyres in New York seeks a Residential Manager to lead a team of Direct Support Professionals and collaborates with clinicians to implement person-centered plans of care. This role ensures rights, safety, and personal outcomes while guiding staff and daily operations in a full-time, in-person setting.

The position emphasizes staffing oversight, documentation accuracy, and partnership with external providers to support residents in a compliant, respectful environment.