FT Residence Manager - Sunday-Thursday

Mercy Home for Children; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Mercy Home for Children in New York seeks a Residence Manager to lead the day-to-day operations of our residential program, ensuring safety, compliance, and supportive services for individuals served. You will oversee staff, budgeting, and program development, while promoting our mission and core values.

The role requires strong leadership, communication with families and partners, and hands-on management of documentation, medication administration, and required trainings.

Qualifications

• BA/BS Degree in Human Service, Healthcare Administration, Psychology, or related field required.
• Valid and clean New York State Driver’s License required.
• AMAP, CPR, SCIP-R and First Aid certification preferred.

Responsibilities

• Manage the daily operation of the program to ensure regulatory and agency policy compliance.
• Hire, train & manage staff; provide timely feedback and development plans.
• Develop and implement systems for smooth day-to-day operations.
• Ensure individual program plans are implemented and rights protected.
• Oversee accurate documentation and filing; maintain confidentiality.
• Manage incidents reporting per guidelines and regulations.
• Liaise with service providers, hospitals, doctors, and case managers.
• Serve as primary contact for families and advocates; build beneficial contacts.
• Communicate effectively with individuals served, staff, families.
• Manage program within budget and handle finances.
• Maintain petty cash, personal allowances; AMAP certification.
• Attain AMAP, CPR, SCIP-R and First Aid certifications; participate training.

Education

BA/BS Degree in Human Service, Healthcare Administration, Psychology, or related field

Valid and clean New York State Driver’s License

AMAP, CPR, SCIP-R and First Aid certification

Job description

Description

Position Summary:

Under the general direction of the Residential Director, the Residence Manager is responsible for the day-to-day operation of the residential program. The Residence Manager will provide overall leadership, vision, and direction in the areas of individual services, program development, physical plant management, regulatory compliance, strategic planning, and program staffing. Represent the Agency by promoting and modeling the mission and core values of the Sisters of Mercy and Mercy Home.

Essential Functions:

• Manage the daily operation of the program to ensure its compliance with all regulations; and agency policies, procedures, and standards.
• Hire, train & manage staff performance; provide on-going, effective and timely feedback to staff. Objectively evaluate employees’ performance and implement a development plan.
• Develop and implement systems to ensure day-to-day smooth operations of the program.
• Ensure individual program plans are implemented as prescribed and protect and uphold the rights of the individuals served.
• Provide oversight and ensure the accurate, timely and complete documentation of all required paperwork.
• Manage the filing system for the individuals and the employees. Ensure confidentiality and security of information.
• Manage incidents and reporting of incidents as per agency guidelines and all regulations.
• Serve as the liaison with other service providers including but not limited to sheltered workshops, day habilitation programs, hospitals, doctors, and Case Managers, neighbors and community contacts.
• Serve as the primary contact for family members, advocates, guardians, and others who are involved with the individuals; and develop these contacts in a manner that is most beneficial to the individuals.
• Communicate effectively with individuals served, team members, families, visitors and others.
• Manage program within budgetary guidelines.
• Manage individuals’ finances including but not limited to personal allowance, clothing and burial funds.
• Manage petty cash accounts.
• Attain and maintain Approved Medication Administration Personnel (AMAP) certification, and administer medication where required.
• Perform SCIP-R, CPR and First Aid as required.
• Actively participate in all mandatory training, in-services, and conferences as required; maintain certification in all mandatory training.

Requirements

• BA/BS Degree in Human Service, Healthcare Administration, Psychology, or related field required
• Valid and clean New York State Driver’s License
• AMAP, CPR, SCIP-R and First Aid certification is preferred