Residential Installations Specialist — Customer Experience

Home Depot; Massachusetts; On-site; USD 33,000 - 36,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to guide customers through the install lifecycle. You will perform measures, assess conditions, and conduct site inspections to ensure quality and adherence to THD standards.

Responsibilities include managing multiple job stages, handling scope changes, and resolving service issues promptly to maintain customer satisfaction and timely project completion.

Qualifications

• Bachelor's degree or equivalent related field.

Responsibilities

• Initiate and maintain communication with customers across the install life-cycle and resolve open questions or changes.
• Manage jobs in assigned area and ensure proper documentation of scope changes and inspections.
• Support efficient job life-cycle timelines by resolving inquiries and using reports to ensure accuracy.

Skills

Action Oriented

Business Insights

Collaborates

Communicates Effectively

Customer Focus

Time Management

Organizational Skills

Negotiating Skills

Business Acumen

Problem Solving

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist to guide customers through the install lifecycle. You will perform measures, assess conditions, and conduct site inspections to ensure quality and adherence to THD standards.

Responsibilities include managing multiple job stages, handling scope changes, and resolving service issues promptly to maintain customer satisfaction and timely project completion.