Field Installation Lead: Customer Experience & Ops

The Home Depot; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to guide and support customers throughout the install life cycle. You will perform site inspections, review conditions, and ensure the install aligns with company standards.

Key duties include maintaining customer communications, managing job scope changes, and resolving issues with service providers to keep projects on schedule and within quality guidelines.

Qualifications

• Bachelor's degree or equivalent in a related field is typically required.
• Experience coordinating complex install projects is preferred.
• Strong communication and time-management abilities are essential.

Responsibilities

• Manage customer experience through the install life cycle.
• Oversee job process from scope to completion and ensure quality.
• Coordinate with service providers and resolve issues promptly.

Skills

Customer Experience

Project Coordination

Communication

Time Management

Negotiation

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist to guide and support customers throughout the install life cycle. You will perform site inspections, review conditions, and ensure the install aligns with company standards.

Key duties include maintaining customer communications, managing job scope changes, and resolving issues with service providers to keep projects on schedule and within quality guidelines.