Residential Install Project Lead

The Home Depot; United States; Remote; USD 34,000 - 41,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist (AIS) to guide the customer experience throughout the install lifecycle. You will perform technical measures, assess conditions, run Job Site Inspections, and coordinate with service providers to uphold THD standards and ensure customer satisfaction.

Key responsibilities include regular customer communications, managing job scope changes, and driving timely closures.

Qualifications

• Must be 18 years or older
• Authorized to work in the United States
• Must pass pre-employment test if applicable

Responsibilities

• Initiates and maintains regular communication with customers across the install life-cycle and resolves questions or job changes.
• Manages all jobs from assigned area and product category, conducts JSIs, badge checks, and documents scope changes.
• Addresses customer inquiries, resolves issues, and uses reporting systems to ensure accuracy at install.

Skills

Customer Focus

Communicates Effectively

Collaborates

Action Oriented

Time Management

Problem Solving

Negotiation

Business Acumen

Organizational Skills

Collaborative Leadership

Education

Bachelor's degree

Job description

The Home Depot is seeking an Area Installation Specialist (AIS) to guide the customer experience throughout the install lifecycle. You will perform technical measures, assess conditions, run Job Site Inspections, and coordinate with service providers to uphold THD standards and ensure customer satisfaction.

Key responsibilities include regular customer communications, managing job scope changes, and driving timely closures.