Area Installation Project Specialist

The Home Depot; États-Unis; À distance; USD 33 000 - 41 000; Plein temps

Résumé du poste

The Home Depot is seeking an Area Installation Specialist (AIS) to support customers through the install lifecycle. You will perform technical measures, assess conditions, conduct JSIs, and ensure work meets THD standards while maintaining clear communication with customers.

You'll lead job-site inspections, manage changes, coordinate with service providers, and drive on-time, quality installations that maximize customer satisfaction and minimize cycle-time delays.

Qualifications

• Bachelor's degree or higher in a related field.
• 5 years of work experience in construction/home improvement install projects preferred.
• Authorized to work in the United States.

Responsabilités

• 25% Customer Experience - Maintain regular communication with customers and resolve questions or changes; manage open services and care tickets.
• 60% Job Process Management - Manage jobs across area and product category; perform measures, affirmations, JSIs, and inspections; document scope changes.
• 15% Operations - Handle inquiries, resolve in-flight services, drive efficient lifecycle timelines using reports.

Connaissances

Customer focus

Communication

Time management

Problem solving

Collaboration

Negotiation

Decision making

Leadership

Adaptability

Attention to detail

Formation

Bachelor's degree or equivalent

Description du poste

The Home Depot is seeking an Area Installation Specialist (AIS) to support customers through the install lifecycle. You will perform technical measures, assess conditions, conduct JSIs, and ensure work meets THD standards while maintaining clear communication with customers.

You'll lead job-site inspections, manage changes, coordinate with service providers, and drive on-time, quality installations that maximize customer satisfaction and minimize cycle-time delays.