Residential Install Experience Lead

The Home Depot; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to oversee the customer experience throughout the install life cycle in the San Diego area. You will conduct Job Site Inspections (JSIs), review conditions, and work with service providers to ensure installations meet THD standards.

Responsibilities include managing multiple jobs, resolving customer questions, documenting scope changes, and driving timely closure of open items to deliver a high-quality install experience aligned with THD

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum of 5 years of work experience in residential installation or project management.
• Experience coordinating with service providers and customers.

Responsibilities

• Communicate with customers across the install life-cycle and resolve questions or changes.
• Manage job processes from area and category to ensure quality work and on-time closures.
• Address customer inquiries, document scope changes, and drive timely resolutions.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Time Management

Negotiation Skills

Business Acumen

Problem Solving

Multi-tasking

Leadership (collaborative)

Education

Bachelor's degree or equivalent

Job description

The Home Depot is seeking an Area Installation Specialist to oversee the customer experience throughout the install life cycle in the San Diego area. You will conduct Job Site Inspections (JSIs), review conditions, and work with service providers to ensure installations meet THD standards.

Responsibilities include managing multiple jobs, resolving customer questions, documenting scope changes, and driving timely closure of open items to deliver a high-quality install experience aligned with THD