Residential Glazier/Installer

The Glass Guru; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

The Glass Guru in Colorado Springs is seeking a qualified Glazier/Installer to deliver a superior in-home installation experience. You will assess materials, load trucks, communicate delays, and verify installation details with customers.

This role requires 2 years of residential glass installation, a HS diploma, a valid driver’s license, and the ability to lift 50–100 lbs. You will work on-site, maintain customer home cleanliness, and complete the job with careful care and warranty guidance.

Qualifications

• 2 years of residential glass installation experience.
• HS Diploma or equivalent.
• Background check and drug test; valid driver's license; clean DMV record.

Responsibilities

• Inspect materials to ensure correct size & style and no damage.
• Load required materials into installation vehicles with safety equipment.
• Communicate delays to office and customers for scheduled installations.
• On arrival, validate work to be completed, products to be installed, locations, and ETA, and manage expectations.
• Install all products and troubleshoot on-site, resolving installation issues.
• Note any issues and required materials if installation cannot be completed as promised.
• Coordinate with team about unfinished work and ensure new materials are ordered.
• Keep customer home clean during and after installation, using booties where appropriate.
• Close out installation by guiding care and maintenance and warranty details to the customer.

Skills

Residential glass installation

Driver's license

Physical strength

Education

HS Diploma or equivalent

Job description

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 2 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Excellent verbal/written communications skills
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Owner.

Are you legally authorized to work in the US? *

Do you hold a valid driver’s license? *

How many years of residential glass installation experience do you have? *

Do you have a good aptitude for consumer electronics, such as laptops, home computers, cell phones, etc.? *

What job responsibilities and duties do you excel at? *

What assets do you think you bring to this company? *

I was referred to this position by a current employee

Great place if you're looking to start the glazing trade. They train on the job everything you need to know. Everyday is different, and you're always learning. The schedule is great and OT is available.