GlazierInstaller

The Glass Guru of Blaine; Forest Lake (MN); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

The Glass Guru of Blaine is seeking a skilled Glazier / Installer to perform residential glass installations in Minnesota. The role focuses on delivering a high-quality customer experience through accurate measuring, careful handling, and final product installation.

Responsibilities include loading materials, communicating delays, and completing installations to specification. Requirements include 1 year of installation experience, a HS diploma or equivalent, a clean background check, and a

Qualifications

• 1 year residential glass installation experience
• HS Diploma or equivalent
• Pass initial background check and drug test; valid license to drive with a clean DMV record
• Candidates must be physically capable of performing work, able to lift 50–100 lbs. unassisted

Responsabilités

• Install all products and services included in the work order, troubleshoot, and resolve installation problems on-site
• Load required materials to installation vehicle(s) and ensure safety equipment is on hand
• Communicate with the office and the customer if installation appointments will be delayed
• Validate work to be completed, confirm installation locations, and manage customer expectations
• Close out installations by explaining care, maintenance, warranty, and how to contact for future service
• Keep the customer’s home/ business clean and orderly during and after work

Connaissances

Residential glass installation

Physical stamina

Safety awareness

Customer service / communication

Teamwork

Formation

High School Diploma or equivalent

Description du poste

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...

Communicate to office AND customer if we'll be late for scheduled installation appointment

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...

Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

1 years residential glass installation experience

HS Diploma or equivalent

All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record

Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...

Residential window/door installation including new construction and retrofit

Window/door maintenance, weatherization, and repair

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel) preferred

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.