GlazierInstaller

The Glass Guru of East Minneapolis; Minneapolis (MN); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Hourly pay $30-$40/Hour

Health Insurance

Dental Insurance

Vision Insurance

401K

Company Uniforms

Company car

Company events

Paid time off

Paid holidays

Three-day weekends

Training & development

Job summary

The Glass Guru of East Minneapolis seeks a reliable Glazier / Installer to lead in-home installation projects, ensuring a flawless customer experience from start to finish. You will verify sizes, load materials, and manage on-site safety and cleanliness.

Responsibilities include installing products, troubleshooting on-site issues, and communicating with customers and the office to keep timelines accurate. A driver’s license and physical fitness are required.

Qualifications

• HS Diploma or equivalent required.
• 1 year residential glass installation experience preferred.
• Background check required prior to employment.
• Valid driver’s license with clean DMV record.
• Must be physically capable of lifting 50–100 lbs.

Responsibilities

• Deliver customer experience during in-home installation.
• Inspect materials for correct size, style and quality.
• Load materials and equipment for installation jobs.
• Communicate delays to office and customer.
• Verify installation plan and timeline with customer on arrival.
• Install products and troubleshoot any on-site issues.
• Document issues and required materials for later completion.
• Maintain clean work area and protect customer property.
• Walk customer through care, warranties, and contact for future service.

Skills

Communication skills

Troubleshooting

Attention to detail

Physical fitness

MS Office

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Holiday Pay


• 3 Day Weekends!


• Competitive salary


• Flexible schedule


• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Company car


• Company parties


• Dental insurance


• Health insurance


• Vision insurance

We Offer

• Compensation


• Hourly pay $30-$40/Hour


• Health, Dental, Vision Insurance


• 401K


• Work/Life Balance


• A three-day weekend with no late nights


• Paid time off and paid holidays


• Company Perks


• Company-provided uniforms


• Company events for you and your family - annual Top Golf outing!

Roles & Responsibilities:

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.


• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)


• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...


• Communicate to office AND customer if we'll be late for scheduled installation appointment


• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.


• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site


• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.


• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.


• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...


• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience


• HS Diploma or equivalent


• All candidates must pass initial background check test. Valid license to drive, and a clean DMV record


• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...


• Residential window/door installation including new construction and retrofit


• Window/door maintenance, weatherization, and repair


• Effective troubleshooting skills


• Excellent verbal/written communications skills


• Microsoft Office proficient (Word, Excel) preferred


• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.