Glazier/Installer

The Glass Guru of Temecula, CA; Temecula (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Job summary

The Glass Guru of Temecula, CA is seeking a Glazier / Installer to fulfill in-home installation projects and deliver an exceptional customer experience. You will inspect materials, load tools, communicate delays, and ensure accurate installation while safeguarding the customer’s home.

Responsibilities include installing products, troubleshooting on-site, coordinating with the team, and ensuring clean, safe completion with proper care guidance and warranty information.

Qualifications

• 1 year residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test.
• Valid driver’s license and a clean DMV record.
• Ability to lift up to 50–100 lbs. unassisted.

Responsibilities

• Thoroughly inspect job materials to ensure correct size, style and no obvious damage.
• Load required job materials to installation vehicle(s) with safety equipment and paperwork.
• Communicate to office and customer if we'll be late for scheduled installation.
• On arrival, validate work to be completed, products, locations, timing, and manage expectations.
• Install all products as per work order, troubleshoot and resolve on-site issues.
• If unsafe or cannot complete, note issues and arrange materials/date for rework.
• Coordinate with team members about incomplete work, order new materials, and manage customer expectations.
• Ensure customer’s home/business is left cleaner than found, using booties and careful cleanup.
• Close out installation by explaining care, maintenance and warranty details to the customer.

Skills

Glass installation

Residential window/door installation

Troubleshooting on-site

Customer communication

Microsoft Office (Word/Excel)

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)


• Bonus based on performance

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)


• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...


• Communicate to office AND customer if we'll be late for scheduled installation appointment


• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.


• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site


• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.


• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.


• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...


• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience


• HS Diploma or equivalent


• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record


• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...


• Residential window/door installation including new construction and retrofit


• Window/door maintenance, weatherization, and repair


• Effective troubleshooting skills


• Excellent verbal/written communications skills


• Microsoft Office proficient (Word, Excel) preferred


• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.