Glazier/Installer

The Glass Guru of Columbia, SC; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Holiday pay

Birthday day off

Job summary

The Glass Guru of Columbia, SC is seeking skilled Glazier/Installer to deliver quality home installations and exceptional customer service. The role requires inspecting materials, loading components, and communicating any delays to ensure customer satisfaction.

Candidates should have 3 years of residential glass installation experience, a high school diploma or equivalent, and a valid driver’s license with a clean DMV record. Physical ability to lift up to 100 lbs is required.

Qualifications

• 3 years residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test.
• Valid license to drive, a clean DMV record.
• Physically capable of lifting 50–100 lbs. unassisted.

Responsibilities

• Inspect materials for correct size, style, and damage before installation.
• Load materials, tools, paperwork, and safety gear for each job.
• Notify office and customer if installation will be late.
• Validate work scope, locations, and time estimates with customer on arrival.
• Install products and services, troubleshoot installation issues on-site.
• Note any issues or required materials for later completion if unsafe.
• Coordinate with team on incomplete work and material orders.
• Protect customer property and leave site cleaner than found; use booties.
• Educate customer on care, maintenance, warranty, and how to contact for future service.

Skills

Residential install

Customer service

Education

HS Diploma

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off

Here at The Glass Guru, we understand the importance of customer service.

We are looking for Techs with great attitudes that can not only provide quality installations, but great customer service!

Benefits include paid time off, holiday pay as well as paid day off on your birthday

Glazier / Installer

position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 3 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures etc.
• Residential window/door installation including new construction and retrofit
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills
• Eligibility for company benefits contingent upon completion of initial employee probationary period.