Residential Front Desk & Operations Specialist

FirstService Residential; Miami (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

FirstService Residential in Miami seeks a Front Desk associate responsible for greeting residents, screening guests, and supporting building operations. You’ll maintain logs, assist emergency procedures, and operate security controls.

Strong communication, reliability, and bilingual English/Spanish are preferred; ability to multitask and stay professional is essential. The role is full-time with weekend hours.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Meet and greet residents; check guests and service providers in/out.
• Work independently at front desk and support building operations.
• Familiarity with fire alarm panels and basic water shut-off knowledge.
• Maintain daily logs, incident reports, and relevant forms.
• Ability to enforce building policies professionally and firmly.
• Computer literacy for incident reporting using a web browser or Word.

Skills

Strong communication

Customer service

Multitasking

Bilingual English/Spanish

Professional demeanor

Attention to detail

Computer literacy

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Microsoft Word

Microsoft Excel

Information system hardware/software

Job description

FirstService Residential in Miami seeks a Front Desk associate responsible for greeting residents, screening guests, and supporting building operations. You’ll maintain logs, assist emergency procedures, and operate security controls.

Strong communication, reliability, and bilingual English/Spanish are preferred; ability to multitask and stay professional is essential. The role is full-time with weekend hours.