Residential Front Desk & Security Specialist

FirstService Residential; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Training travel

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami, FL. You will greet residents and visitors, manage access control, and monitor security systems while maintaining logs and handling urgent situations with professionalism.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Full-time benefits and a structured shift schedule are offered.

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy and information system knowledge preferred.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Emergency response

Access control

Security systems

Log keeping

Problem solving

Multitasking

Education

High school diploma or equivalency preferred

College level courses in business or hospitality preferred

Tools

Information system software

Job description

FirstService Residential is seeking a Front Desk Associate in Miami, FL. You will greet residents and visitors, manage access control, and monitor security systems while maintaining logs and handling urgent situations with professionalism.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Full-time benefits and a structured shift schedule are offered.