Resident Services Concierge & Admin Specialist

Vista Pointe at Sierra Vista; Sierra Vista (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Grace Management, Inc. is seeking a Concierge Specialist to provide clerical support and coordinate services for residents, families, and guests in a senior living community. You will greet visitors, answer calls, and assist in scheduling appointments and coordinating vendor services.

The role requires strong customer service, office procedures experience, and the ability to maintain a professional lobby. You will support recruitment activities and ensure confidentiality and safety in daily

Qualifications

• Minimum high school diploma or GED required.
• Experience with general office procedures and computer applications (Windows, Word, Excel, Office, Outlook, Internet-based programs).
• Ability to read, write, and speak English; good grammar and writing skills.
• Professional appearance and strong interpersonal skills are essential.
• Be able to lift/carry up to 40 pounds and perform physical tasks as needed.

Responsibilities

• Answer incoming telephone calls promptly, taking complete and accurate messages and routing calls.
• Receive visitors, have them sign registers, and route them as appropriate.
• Provide information and assistance to residents, families, and guests.
• Assist with resident appointments and coordinate transportation as needed.
• Maintain lobby and reception area in a professional, neat, and organized state.
• Provide administrative support: typing, filing, preparing reports, copying, scheduling appointments, and contacting vendors.
• Schedule work orders and coordinate with Maintenance/Housekeeping.
• Assist with recruitment activities by posting ads, screening applicants, and scheduling interviews.
• Maintain inventories of supplies and assist in ordering as approved.
• Resolve safety concerns and report hazards to supervisor promptly.

Skills

Customer service

Office software

English proficiency

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Word

Microsoft Excel

Outlook

Email

Scanning

Job description

Grace Management, Inc. is seeking a Concierge Specialist to provide clerical support and coordinate services for residents, families, and guests in a senior living community. You will greet visitors, answer calls, and assist in scheduling appointments and coordinating vendor services.

The role requires strong customer service, office procedures experience, and the ability to maintain a professional lobby. You will support recruitment activities and ensure confidentiality and safety in daily