Residential Concierge & Front Desk Associate

FirstService Residential; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with company match

Paid holidays

Paid time off

Job summary

FirstService Residential in Miami is seeking a Front Desk Associate who can work independently with strong communication, phone etiquette, and guest screening. You will greet residents and visitors, monitor security systems, and maintain daily logs while ensuring a safe, welcoming environment.

The role requires a high school diploma and hospitality or business coursework, plus 2–3 years of relevant experience, basic computer skills, and multilingual abilities.

Qualifications

• High school diploma or equivalent.
• College level courses in business or hospitality preferred.

Responsibilities

• Greet and direct Residents, guests, and invitees.
• Monitor Emergency Response System.
• Maintain daily log, records and forms.
• Respond to emergency situations in a timely manner.
• Maintain a safe and secure environment throughout the building.
• May be assigned other duties by the on-site property manager.

Skills

Customer service

Communication

Multitasking

Emergency response

Access control

Documentation

Education

High school diploma

College coursework in business/hospitality

Tools

Information systems

Job description

FirstService Residential in Miami is seeking a Front Desk Associate who can work independently with strong communication, phone etiquette, and guest screening. You will greet residents and visitors, monitor security systems, and maintain daily logs while ensuring a safe, welcoming environment.

The role requires a high school diploma and hospitality or business coursework, plus 2–3 years of relevant experience, basic computer skills, and multilingual abilities.