Residential Broadband Technician – Entry Level

Grande Communications Networks; Dallas (TX); Presencial; USD 22 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k retirement plan

Insurance options including medical

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Resumo da oferta

Astound is seeking a Residential Installer to perform on-site installs and disconnects of data, video, and phone services for customers, following company standards and specs. You will ensure correct RF and signal levels, provide customer education, and help identify upsell opportunities to enhance satisfaction.

Responsibilities include safe driving, clear communication with leadership, and maintaining performance metrics.

Qualificações

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Maintain satisfactory driving record and have a valid driver's license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service and Communication skills.

Responsabilidades

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject‑matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction.
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Conhecimentos

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working alone

Problem solving

Formação académica

High school diploma

Ferramentas

Ladder

Hand or Power Tools

Descrição da oferta de emprego

Astound is seeking a Residential Installer to perform on-site installs and disconnects of data, video, and phone services for customers, following company standards and specs. You will ensure correct RF and signal levels, provide customer education, and help identify upsell opportunities to enhance satisfaction.

Responsibilities include safe driving, clear communication with leadership, and maintaining performance metrics.