Entry-Level Broadband Technician: Install, Learn, Grow

Astound; Corpus Christi (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a residential installer in Texas to perform data, video, and phone service installations and disconnects on customer premises according to standards. You will ensure proper RF and signal levels, aiming for first-time quality and fewer follow-up visits.

In this role you will educate customers on products and services, identify upsell opportunities, and maintain safe driving and vehicle operation.

Qualifications

• High school diploma or equivalent.
• 0 years experience (Entry Level).
• Satisfactory driving record and valid driver's license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn to skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to learn to skills

Problem solving

Time Management

Teamwork

Working alone

Education

High school diploma or equivalent

Tools

Ladder

Hand or Power Tools

Job description

Astound is seeking a residential installer in Texas to perform data, video, and phone service installations and disconnects on customer premises according to standards. You will ensure proper RF and signal levels, aiming for first-time quality and fewer follow-up visits.

In this role you will educate customers on products and services, identify upsell opportunities, and maintain safe driving and vehicle operation.