Residential Broadband Installer & Customer Advocate

Astound Broadband; Temple (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound Broadband in Texas is hiring a Broadband Technician I to perform residential installs and disconnects, ensuring quality connections for data, video, and phone services. You will verify RF and signal levels, maintain safe driving and productive routes, and educate customers on products, while upholding our mission to deliver reliable service and support.

This entry-level role offers comprehensive benefits and opportunities to grow with a leading telecom provider committed to customer care

Qualifications

• High school diploma or equivalent required.
• Entry level with 0 years experience.
• Valid driver’s license and satisfactory driving record.
• Know how to use ladder, hand tools and power tools.
• Strong customer service and communication skills.
• Basic computer skills.
• Willingness to learn new skills and problem-solving ability.
• Good time management and teamwork.
• Able to work independently.

Responsibilities

• Perform residential installs and disconnects according to standards.
• Ensure RF and signal levels meet specifications to minimize callbacks.
• Maintain productive routes with leadership and dispatch, while safety.
• Provide customer education on products and upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Time management

Teamwork

Working alone

Problem solving

Aptitude to learn

Driver's license

Ladder/Tools knowledge

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound Broadband in Texas is hiring a Broadband Technician I to perform residential installs and disconnects, ensuring quality connections for data, video, and phone services. You will verify RF and signal levels, maintain safe driving and productive routes, and educate customers on products, while upholding our mission to deliver reliable service and support.

This entry-level role offers comprehensive benefits and opportunities to grow with a leading telecom provider committed to customer care