Field Broadband Technician: Install, Service & Educate Customers

Astound Broadband; Virginia (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision insurance

Life and disability insurance

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound Broadband is hiring a Broadband Technician I to perform residential install, service/repair, and disconnects on customer premises in accordance with standards.

You will ensure correct RF and signal levels, maintain productive routes, and provide education on products and services while upholding safety and driving records. The role supports other duties as assigned and offers a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Ability to work outdoors in varying weather conditions.
• Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technician.
• Maintain satisfactory driving record and have a valid driver’s license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn to skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Perform Residential install, service/repair, and disconnects on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction.
• Operate company vehicle in safe and responsible manner.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working alone

Aptitude to learn

Problem solving

Ladder use

Education

High school diploma or equivalent

Job description

Astound Broadband is hiring a Broadband Technician I to perform residential install, service/repair, and disconnects on customer premises in accordance with standards.

You will ensure correct RF and signal levels, maintain productive routes, and provide education on products and services while upholding safety and driving records. The role supports other duties as assigned and offers a comprehensive benefits package.