Resident Tech Support & Training Specialist

Waterman Communities, Inc.; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Waterman Communities, Inc. is seeking a Resident IT Support Assistant for Waterman Village Senior Living to deliver patient, hands-on technology help to residents.

You will assist with TVs, phones, computers, tablets, printers, and internet access, promoting independence and safety. Responsibilities include in-apartment support, small-group sessions, documenting service requests, and educating residents on safe tech practices.

Qualifications

• Experience providing technical support, customer service, help desk support, or consumer electronics assistance.
• Strong communication and interpersonal skills to explain technical concepts in plain language.
• Patience, empathy, professionalism, and a service-oriented approach when working with older adults.
• Working knowledge of Windows and macOS computers, iOS and Android mobile devices, Wi‑Fi networks, printers, TVs, streaming devices, and common applications.
• Ability to troubleshoot common electronic and connectivity issues in a calm, organized manner.
• Valid driver’s license may be required, depending on community needs.

Responsibilities

• Provide individual technology support to residents in their apartments, common areas, and scheduled help sessions.
• Assist with setup, troubleshooting, and basic use of televisions, remote controls, cable/streaming services, and audio devices; landline/mobile phones and video calling.
• Help residents learn practical tasks such as sending email, making video calls, accessing photos, using online portals, and printing documents.
• Diagnose common hardware, software, connectivity, and account-access issues; coordinate with outside vendors or service providers when needed.
• Keep clear records of service requests, work completed, recurring issues, and equipment inventory.
• Provide simple written instructions and patient demonstrations tailored to residents’ comfort levels.
• Educate residents on safe technology practices, including password protection, phishing awareness, scam prevention, and privacy.
• Maintain confidentiality of resident information and respect personal property and living spaces.
• Communicate technology concerns, trends, and recommendations to community leadership.
• Assist with technology-related events, classes, group training sessions, and new-device orientations.

Skills

Customer service

Help desk

Technical support

Windows/macOS

Mobile devices

Printers/TVs

Connectivity issues

Plain-language communication

Patience with older adults

Documentation skills

Education

High school diploma or équivalent

Technical certification or associate degree

Job description

Waterman Communities, Inc. is seeking a Resident IT Support Assistant for Waterman Village Senior Living to deliver patient, hands-on technology help to residents.

You will assist with TVs, phones, computers, tablets, printers, and internet access, promoting independence and safety. Responsibilities include in-apartment support, small-group sessions, documenting service requests, and educating residents on safe tech practices.