Resident Tech Support Specialist (Part-Time)

Ginger Cove; Annapolis (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition assistance

Referral bonus

Leadership development

Annual bonus

Employee recognition

Ancillary benefits

Job summary

Ginger Cove seeks a Part-Time Resident Support Technician in Annapolis, MD to assist residents with everyday technology. You’ll help connect smartphones, tablets, and TVs to Wi‑Fi, provide basic device support, and explain steps in a patient, friendly manner.

Join a welcoming retirement community where you will gain hands-on tech skills, support residents, and collaborate with the IT Services Coordinator to resolve issues and improve resident experiences.

Qualifications

• Basic knowledge of smartphones (iPhone/Android).
• Basic understanding of Wi-Fi connectivity and common issues.
• Basic knowledge of television connections and setup.
• Strong customer service and communication skills.
• Ability to explain technical concepts clearly and patiently.

Responsibilities

• Assist residents with connecting devices to Wi-Fi and online services.
• Provide basic support for smartphones and laptops.
• Help residents with TV setup and troubleshooting.
• Respond to tech requests with patience and a customer-focused approach.
• Document requests and escalate complex issues with IT Services Coordinator.

Skills

Smartphone basics

Wi-Fi connectivity basics

TV setup basics

Customer service skills

Clear communication

Patience with residents

Team collaboration

Older adult engagement

Job description

Ginger Cove seeks a Part-Time Resident Support Technician in Annapolis, MD to assist residents with everyday technology. You’ll help connect smartphones, tablets, and TVs to Wi‑Fi, provide basic device support, and explain steps in a patient, friendly manner.

Join a welcoming retirement community where you will gain hands-on tech skills, support residents, and collaborate with the IT Services Coordinator to resolve issues and improve resident experiences.