Technology Support Specialist

Covenant Village Inc; Gastonia (NC); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Covenant Village is seeking a compassionate Technology Support Specialist to help residents stay connected and engaged through technology. You will provide hands-on support, training, and education, while maintaining life safety equipment and supporting AV needs in community spaces.

The role emphasizes teaching residents, solving problems, and collaborating with staff to enhance resident experience, with a focus on safety and accessibility.

Formación

• High school diploma or GED required.
• Prior tech support, customer service or training experience preferred.
• Certifications in IT are a plus and beneficial for growth.

Responsabilidades

• Provide resident technology support for smartphones, tablets, computers, and AV systems.
• Deliver one-on-one and group technology training sessions for residents.
• Set up and maintain resident technology services including internet and cable TV.
• Assist with life safety system maintenance and audiovisual support for events.
• Document issues and resolutions, and act as liaison during technology rollouts and emergencies.

Conocimientos

Communication

Teaching

Customer service

Interpersonal skills

Patience

Empathy

Troubleshooting

Attention to detail

Independence & collaboration

Educación

High school diploma or GED

Associate's or Bachelor's degree in IT or related field

Certifications such as CompTIA A+, Microsoft, Google IT Support

Descripción del empleo

Job Details: Job Location: Gastonia NC - GASTONIA, NC 28054,

Technology Support Specialist

Make a Difference Through Technology

Covenant Village | Full-Time

Covenant Village is seeking a compassionate, service-oriented Technology Support Specialist to help residents stay connected, informed, and engaged through technology. This unique role combines technical support, resident education, life safety system maintenance, and audiovisual support to enhance the quality of life for our community members.

The ideal candidate enjoys solving technical problems, teaching others, and building meaningful relationships with older adults. If you are patient, tech-savvy, and passionate about helping others succeed with technology, we invite you to apply.

Position Summary

The Technology Support Specialist provides hands-on technical support, training, and education for Covenant Village residents. This role ensures residents can confidently use personal devices, in-home technology services, and community technology resources. The Specialist maintains life safety equipment, supports audiovisual needs in community spaces, and collaborates with staff to improve the resident experience. The position also serves as a key liaison during emergencies and technology rollouts.

Essential Responsibilities

Resident Technology Support

• Serve as the primary point of contact for residents seeking assistance with smartphones, tablets, computers, smart devices, cable TV, internet connectivity, and audiovisual systems.
• Set up, troubleshoot, and maintain resident technology services, including phone, cable television, and internet connections.
• Provide timely and effective resolution of technology-related issues while delivering exceptional customer service.
• Document support requests, resolutions, and recurring issues to improve service delivery and identify trends.

Training & Education

• Provide one-on-one and group technology training sessions for residents.
• Promote digital literacy, online safety, and confidence in technology use.
• Conduct New Resident Technology Orientations for incoming residents.
• Develop and update educational materials, user guides, FAQs, and technology resources.
• Ensure technology support and training are accessible to residents with physical or cognitive limitations.

Community Technology & AV Support

• Provide audiovisual support for meetings, presentations, worship services, and special events.
• Set up and maintain technology equipment in community spaces, including the Assembly Room, meeting rooms, and event venues.
• Collaborate with departments to integrate technology into activities, programs, and resident events.

Life Safety & Community Support

• Support and maintain life safety systems, including nurse call systems, fire alarms, emergency pendants, and related equipment.
• Conduct regular safety checks, testing, and drills to ensure equipment is functioning properly.
• Serve as a liaison during technology rollouts and emergency situations, facilitating communication between residents, staff, and the Technology Department.
• Adhere to all Covenant Village policies, procedures, and safety requirements.

Professional Responsibilities

• Demonstrate Covenant Village's mission, vision, and CV CARES values in all interactions.
• Maintain confidentiality and respect resident privacy.
• Foster an environment of pride, quality, teamwork, and continuous improvement.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Minimum one (1) year of experience in technical support, customer service, training, or a related field.
• Strong communication, teaching, customer service, and interpersonal skills.
• Patience, empathy, and a genuine desire to assist older adults.
• Ability to troubleshoot and resolve issues across a variety of devices, operating systems, and technology platforms.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently and collaboratively with residents, staff, and vendors.

Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, or another technology-related field.
• Certifications such as CompTIA A+, Microsoft, Google IT Support, or equivalent technical credentials.
• Experience working with older adults, senior living communities, healthcare organizations, or educational settings.

Core Competencies

• Resident-Centered Service
• Technical Troubleshooting
• Digital Literacy Education
• Audio/Visual Support & Event Technology
• Emergency Response & Technology Rollout Coordination
• Team Collaboration
• Professionalism & Confidentiality

Physical Requirements

• Ability to work in a variety of indoor and outdoor environments.
• Ability to balance, climb, crouch, pull, push, reach, stoop, and stand for extended periods.
• Ability to lift and carry up to 40 pounds.
• Ability to handle, install, and transport technology and audiovisual equipment.
• Ability to perform repetitive movements associated with equipment setup, maintenance, and troubleshooting.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

This position may involve exposure to indoor and outdoor environmental conditions, as well as occasional chemical and respiratory hazards. Exposure to Bloodborne Pathogens may occur. Appropriate safety training, personal protective equipment, and support will be provided.

Career Growth Opportunities

At Covenant Village, we believe in investing in our employees. As a Technology Support Specialist, you will have opportunities to expand your technical expertise, earn certifications, participate in cross-departmental projects, and develop specialized knowledge in senior living technology solutions. We are committed to supporting your professional growth and long-term career advancement.

Covenant Village is an Equal Opportunity Employer and values diversity in the workplace.