IT Tech Support Onsite

ThriveWell Tech; Gaithersburg (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with match

PTO and paid holidays

Job summary

Asbury/Thrivewell Tech seeks a Resident Technology Support Specialist to provide on-site, personalized tech help for residents. You will troubleshoot devices, set up computers, smartphones, tablets, Wi‑Fi, printers, and video conferencing, and guide users with calm, clear instructions.

The role emphasizes tech education, group workshops, documenting requests, and escalating complex issues. A high school diploma is required; an associate IT degree is preferred.

Qualifications

• Experience supporting Windows and macOS in home and community settings.
• Familiarity with consumer and business tech including smartphones, tablets and home networking.
• Strong customer service and ability to explain technology clearly to non-technical users.

Responsibilities

• Provide on-site personalized technology support for residents and troubleshoot devices.
• Set up devices, software, email, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for technology use.
• Deliver technology orientation and support for new residents.
• Document service requests and escalate complex issues as needed.
• Communicate technical information in a clear, patient manner.
• Conduct occasional group technology trainings and workshops.

Skills

Windows

macOS

Mobile devices

Home Wi‑Fi

Printers

Microsoft Office 365

Cybersecurity basics

Email apps

Web browsers

Networking basics

Education

High school diploma or equivalent

Associate degree in Information Technology

Tools

Microsoft Office 365

Email clients

Video conferencing software

Job description

Job Description

The Resident Technology Support Specialist provides personalized, hands‑on technology support to residents, helping them confidently use and enjoy a wide range of everyday technology. This role combines strong technical skills with exceptional customer service to deliver on‑site troubleshooting, device setup, technology education, and ongoing support. The ideal candidate is patient, approachable, and passionate about helping others navigate technology in a clear and understandable way.

• Provide personalized technology support and troubleshooting for residents.
• Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi‑Fi, and other connected technology.
• Set up devices, software applications, email accounts, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for using technology.
• Deliver technology orientation and support for new residents.
• Document service requests and escalte complex issues as needed.
• Communicate technical information in a clear, patient, and easy‑to‑understand manner.
• Conduct occasional group technology training sessions and workshops.

Qualifications

Candidates should have experience supporting a variety of consumer and business technologies, including:

• Windows and macOS operating systems
• iPhone, iPad, Android phones, and tablets
• Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
• Home Wi‑Fi networks, wireless printers, and Bluetooth devices
• Microsoft Office/Microsoft 365, email applications, and internet browsers
• Password management and basic networking concepts
• Cybersecurity best practices, including virus, malware, and phishing awareness

Preferred

Experience working with older adults, senior living communities, or the retirement housing industry.

Preferred Qualifications

• 1–3 years of desktop support, help desk, or technical support experience preferred.
• Strong customer service and interpersonal skills.
• Ability to explain technology in simple, non‑technical language.
• Patient, courteous, and service‑oriented personality.
• Ability to lift up to 25 pounds when moving or installing equipment.
• Valid driver’s license and reliable transportation if supporting multiple community locations.

Education

• High school diploma or equivalent required.
• Associate degree in Information Technology preferred.

Additional Information

Depending upon the status of the position, Asbury/Thrivewell Tech offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.