Resident Services & Security Desk Specialist

FirstService Residential; Florida; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. The role requires greeting residents, supervising access for guests and service providers, and monitoring security systems with strong customer service skills.

The position emphasizes staying calm in emergencies, maintaining daily logs, and providing clear communication. A high school diploma and business or hospitality coursework are preferred, with 2–3 years of related experience and multilingual abilities a

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Multilingual

Education

High school diploma

Business or hospitality studies

Tools

MS Office

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. The role requires greeting residents, supervising access for guests and service providers, and monitoring security systems with strong customer service skills.

The position emphasizes staying calm in emergencies, maintaining daily logs, and providing clear communication. A high school diploma and business or hospitality coursework are preferred, with 2–3 years of related experience and multilingual abilities a