Resident Concierge & Security Officer

FirstService Residential; West Palm Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential in West Palm Beach, FL is seeking a security associate to greet and register guests and residents, ensure safety, and document daily logs. The role involves monitoring electronic security controls, responding to emergencies, and maintaining access control across the building.

The position requires a high school diploma, a Florida Security License, and strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• College level courses in business or hospitality preferred.
• Valid Florida Security License “D” required.
• Must possess strong customer service background.
• 2–3 years of business experience in a similar position preferred.
• Command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Reads and understands the Continental Employee Handbook/Security SOPs.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma

Hospitality/Business courses

Job description

FirstService Residential in West Palm Beach, FL is seeking a security associate to greet and register guests and residents, ensure safety, and document daily logs. The role involves monitoring electronic security controls, responding to emergencies, and maintaining access control across the building.

The position requires a high school diploma, a Florida Security License, and strong customer service skills.