Building Concierge & Security Associate

FirstService Residential; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid holidays

Training & development opportunities

Job summary

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. You will greet residents, manage guests and service providers, and operate building security and access control systems with accuracy.

This role requires strong communication, multitasking, and the ability to work independently. We value reliability, detail orientation, and a professional demeanor to uphold a safe, pleasant environment for residents and staff.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy with information systems familiarity preferred.
• Effective written and verbal communication skills required.
• Multiple language fluency desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations promptly and efficiently.
• Monitors and controls access to the building.
• Maintains daily logs, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment throughout the building/property.

Skills

Customer service

Communication skills

Interpersonal skills

Multilingual (desirable)

Multitasking

Education

High school diploma or equivalency

College courses in business/hospitality

Tools

Information system literacy

Job description

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. You will greet residents, manage guests and service providers, and operate building security and access control systems with accuracy.

This role requires strong communication, multitasking, and the ability to work independently. We value reliability, detail orientation, and a professional demeanor to uphold a safe, pleasant environment for residents and staff.