Resident Services & Security Concierge

FirstService Residential; Atlanta (GA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential seeks a Resident Services Coordinator to work independently with strong communication and customer service skills. You will greet residents, monitor security systems, and maintain daily logs while ensuring a safe, efficient building environment.

The role requires attention to detail, multitasking, and the ability to respond promptly to emergencies; weekend hours may apply per project requirements. Benefits are offered with a full-time schedule.

Qualifications

• High school diploma or equivalent completed or in progress.
• Experience in customer service or hospitality is preferred.
• Computer literacy and basic information systems skills.

Responsibilities

• Provide excellent customer service and respond promptly to residents and guests.
• Monitor Emergency Response System and electronic security controls.
• Greets residents, guests, and invitees and directs them appropriately.
• Maintain daily logs, records and forms; handle complaints with follow-up.

Skills

Customer service

Communication

Time management

Multilingual (optional)

Education

High school diploma or equivalent

College level courses in business or hospitality

Tools

Basic computer skills

Job description

FirstService Residential seeks a Resident Services Coordinator to work independently with strong communication and customer service skills. You will greet residents, monitor security systems, and maintain daily logs while ensuring a safe, efficient building environment.

The role requires attention to detail, multitasking, and the ability to respond promptly to emergencies; weekend hours may apply per project requirements. Benefits are offered with a full-time schedule.