Resident Services Manager – Affordable Housing

Volunteers of America; Fort Collins (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Holidays/Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurance

Life Insurance (Including Accidental D

Accident Insurance

Employee Assistance/Work Life Balance 

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking an Administrative/Property Coordinator to support two property operations in Fort Collins. You will process applications, certifications, leases, and resident verifications to keep housing programs compliant and on schedule.

You will assist the property manager with daily resident needs, manage rent collections, maintain files, coordinate with service teams, and handle invoicing in the property software.

Qualifications

• - High school diploma or its equivalent and one‑year administrative/clerical office experience.
• - One year of apartment management experience.
• - Basic math aptitude
• - Knowledge of computer operations to include databases and spreadsheets.
• - Demonstrated ability to communicate effectively and maintain good relations with residents and employees.
• - Good organization skills and the ability to multi‑task.
• - Knowledge of Fair Housing Laws, state landlord/tenant rights and obligation.

Responsibilities

• - Process applications, certifications, re-certifications and interim certifications by conducting applicant/resident interviews, obtaining verifications, calculating income/assets/medical expenses and entering data into the property management software.
• - Execute applicant lease documents in accordance with Volunteers of America policy and procedure.
• - Collection and posting of resident rents and utilities, deliver rent delinquency notices and review of resident ledgers to reconcile accounts.
• - Maintains applicant waitlist and resident files, conducts semi-annual waitlist updates, and compiles program required documents for annual financial audit.
• - Enter coded invoices into property management software.
• - Monitoring the property and resolve minor issues and elevate more serious issues in the absence of the Property Manager.
• - Collaborates with Service Coordinators to enhance resident quality of life.
• - Mandatory COS Certification, LIHTC and Fair Housing training within 1 year of employment.
• - Predictable, consistent attendance.
• - Performs all other duties as assigned.

Skills

Administrative experience

Resident relations

Communication

Organization

Education

High school diploma

Tools

Databases

Spreadsheets

Job description

Volunteers of America Colorado is seeking an Administrative/Property Coordinator to support two property operations in Fort Collins. You will process applications, certifications, leases, and resident verifications to keep housing programs compliant and on schedule.

You will assist the property manager with daily resident needs, manage rent collections, maintain files, coordinate with service teams, and handle invoicing in the property software.