Resident Services Manager

careers-sares-regis; Palo Alto (CA); On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Renewal bonuses

Rental discounts

Medical/dental/vision insurance

Vacation accrual

Job summary

SRG Residential is seeking a Resident Services Manager for a 628-unit community in Palo Alto, CA. You will greet residents and guests, provide a personalized and caring experience, and foster ongoing positive relationships while addressing concerns with professionalism.

You will coordinate communications, events, and activities to enhance resident happiness. A year of customer service experience, fair housing knowledge, and proficiency with Outlook/Excel/Word are required; weekend/overtime

Qualifications

• 1 year of customer service experience; must be able to pass fair housing exam
• Ability to communicate effectively in writing and verbally
• Experience with file audits, resident engagement, and strong service mindset
• Affordable Program experience is a plus
• Ability to work independently without direct supervision
• Knowledge of property operations software; Outlook, Excel, Word
• Valid driver’s license and auto insurance
• Able to work weekends and overtime as needed

Responsibilities

• Greet prospects, guests and visitors to the community
• Provide a personalized experience with care and convenience for residents
• Engage with residents to foster ongoing positive relationships
• Address resident complaints promptly and professionally
• Serve as the communication hub for community happenings via the portal
• Plan, promote and deliver resident events and activities
• Identify opportunities to improve resident happiness and service

Skills

Customer service

Communication

Independent work

Flexible schedule

Tools

Outlook

Excel

Word

Job description

Overview

The right opportunity is waiting!SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CA

DAYS REQUIRED: TUESDAY - SATURDAY, 9:00 AM - 6:00 PM

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 628-unit community, Stanford West Apartments! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS

• Must have 1 year customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary range is $30.00-$31.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER

All positions contingent on completion of successful background screen and drug test.