Concierge / Resident Services Coordinator

SARES REGIS Group; Foster City (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(K) match

Rental incentive and renewal compens

Bonuses

Rental discounts depending on location

Medical, dental, vision, other volunt…

Sick time accrual is provided in accor

Job summary

SRG Residential is seeking a Concierge / Resident Services Coordinator to greet residents and guests, provide a personalized experience, and foster ongoing relationships within a 215-unit community in California. The role emphasizes care, effective communication, and timely problem resolution as part of daily operations.

The position requires strong customer-service skills, knowledge of property software, and the ability to work weekends.

Qualifications

• Experience in customer experience with ability to pass fair housing exam.
• Strong written and verbal communication skills.
• Experience with resident engagement and customer service.
• Ability to work independently with minimal supervision.

Responsibilities

• Greet prospects, guests and visitors arriving at the community.
• Provide a personalized experience focused on care and convenience for residents.
• Engage with residents and maintain positive relationships to meet expectations.
• Address complaints promptly and professionally to achieve satisfaction.
• Act as a communication center and share community happenings via portals and postings.
• Plan and deliver resident events and activities to add value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Fair housing knowledge

Verbal and written communication

Independent work

Resident engagement

Tools

Yardi

Outlook

Excel

Word

Job description

Concierge / Resident Services Coordinator

Job Locations: US-CA-Menlo Park | US-CA-Northern California

Lead a Thriving Community.

SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 215-unit community, Middle Plaza Apartments! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have experience in customer experience with ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $28.00/hour.

Benefits

• 401(K) match
• Rental incentive and renewal compensation
• Bonuses
• Rental discounts depending on location
• Medical, dental, vision, other voluntary benefits and vacation accrual
• Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER

All positions contingent on completion of successful background screen and drug test.

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