Concierge / Resident Services Coordinator

Sares Regis Operating Company, L.P.; Palo Alto (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Rental incentive and renewal allowance

Bonuses and rental discounts

Job summary

SARES REGIS Group is seeking a Concierge / Resident Services Coordinator for the Oak Creek Apartments in Palo Alto. You will greet residents and guests, deliver a personalized experience, and foster ongoing positive relationships while addressing concerns in a timely, professional manner.

The role requires strong communication, independence, and familiarity with property operations software; Yardi is a plus. This is a full-time, on-site position with benefits and weekend availability.

Qualifications

• Must have customer experience and ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience.
• Excellent written and verbal communication skills.
• Experience with file audits, customer service and resident engagement.

Responsibilities

• Greet prospects, guests and visitors as they arrive to the community.
• Provide a personalized experience with care and convenience for residents.
• Engage with residents and maintain positive relationships while ensuring expectations are met.
• Respond to resident complaints and concerns professionally and promptly to achieve satisfaction.
• Act as the communications hub updating residents on community happenings via portal and postings.
• Plan, promote and deliver resident events and activities delivering value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Written and verbal communication

Resident engagement

Independent worker

Fair housing knowledge

Tools

Yardi

Outlook

Excel

Word

Internet software

Job description

Overview

Create Exceptional Resident Experiences Every Day!SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.OPPORTUNITY: CONCIERGE / RESIDENT SERVICES COORDINATOR– PALO ALTO , CA

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 215-unit community, Oak Creek Apartments! This is a great career opportunity in an ideal location!

Essential Functions:

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have experience in customer experience with ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $26.00-$28.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

EQUAL OPPORTUNITY EMPLOYER

All positions contingent on completion of successful background screen and drug test.