Resident Services & Leasing Specialist

Liberty Military Housing; San Diego (CA); Vor Ort; USD 28.000 - 32.000; Vollzeit

Zusammenfassung

Liberty Military Housing in San Diego, CA is seeking a Customer Service Representative to support prospective and current residents in a multi-family community. You will answer phones, process service requests, assist with move-in procedures, and ensure resident needs are met with a high standard of service.

The role requires strong communication, basic computer skills (MS Office, email), and the ability to multitask in a fast-paced environment.

Qualifikationen

• Position requires 6 months+ of residential property management or customer service role preferred.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.

Aufgaben

• Assists prospective residents with information regarding their lease, the community, and the move-in process.
• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
• Supports residents during the move-out process, which may include notice to vacate and resident transfers.
• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

Kenntnisse

Customer service

MS Office

Yardi

Payscan

Communication

Tools

Yardi

Payscan

Excel

Jobbeschreibung

Liberty Military Housing in San Diego, CA is seeking a Customer Service Representative to support prospective and current residents in a multi-family community. You will answer phones, process service requests, assist with move-in procedures, and ensure resident needs are met with a high standard of service.

The role requires strong communication, basic computer skills (MS Office, email), and the ability to multitask in a fast-paced environment.