Resident Services & Leasing Lead

Embrace Living Communities; Bensenville (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Embrace Living Communities seeks an Assistant Manager to support day-to-day office operations and help provide welcoming homes to residents. This role involves leasing vacant units, coordinating with maintenance, processing rent payments, and preparing communications.

The position requires strong organizational and communication skills to assist in HUD/LIHTC compliance where applicable. You will contribute to a collaborative team, handle resident inquiries, and ensure smooth office workflow in a

Qualifications

• Education and experience: Associate’s degree and 3 years affordable housing experience preferred, or equivalent education/experience.
• Language: read, analyze, and interpret technical documents and communicate with residents, staff, vendors and guests.
• Mathematical: ability to calculate figures such as income, discounts, percentages and area.
• Computer: proficient in email, record keeping, databases, word processing, spreadsheets and graphics.

Responsibilities

• Creates a respectful living environment aligned with our mission, vision, and values.
• Promotes harmonious relations among residents, guests, team members, vendors, and partners; serves as workplace mentor.
• Supports wellness culture and aging in place.
• Assists in HUD and LIHTC certification requirements where applicable.
• Reports lease or house rule noncompliance.
• Sends applications to prospects and tracks completion; inputs into OneSite.
• Leasing agent duties for vacant units: show property, interview applicants, and obtain move-in certifications.
• Enters service requests and coordinates with maintenance; closes and files requests by unit.
• Assists in resolving residents’ concerns and issues.
• Answers calls, greets visitors, and monitors the management office.
• Collects, records, and deposits rent payments and other income.
• Prepares monthly newsletter and maintains calendar.
• Performs routine office tasks: file maintenance, ordering supplies, and equipment upkeep.
• Reviews invoices for accuracy and codes them for manager approval.

Skills

Language skills

Mathematical skills

Computer skills

Leasing knowledge

Education

Associate’s degree (A.A.)

Tools

OneSite

Microsoft Office

Job description

Embrace Living Communities seeks an Assistant Manager to support day-to-day office operations and help provide welcoming homes to residents. This role involves leasing vacant units, coordinating with maintenance, processing rent payments, and preparing communications.

The position requires strong organizational and communication skills to assist in HUD/LIHTC compliance where applicable. You will contribute to a collaborative team, handle resident inquiries, and ensure smooth office workflow in a