Resident Services Lead — Front Desk & Events

Arch Amenities Group; Land O' Lakes (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Arch Amenities Group is seeking a Resident Services Supervisor to deliver exceptional service to residents and guests. You will greet residents, enroll them in programs, process payments, and help ensure a clean, safe facility.

You will lead the front desk team of 3–4 associates, manage schedules, handle inquiries, assist with events, and support marketing efforts with flyers and promotions while maintaining security and resident satisfaction.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 3+ year of customer service experience, ideally in hospitality, fitness, or residential services.
• Some supervisory experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Responsibilities

• Leads the front desk operation and a team of 3-4 associates.
• Manages the staff schedule for the front desk.
• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Maintain accurate records of transactions, manage POS system, complete daily reconciliations, and adhere to financial policies.
• Communicate effectively with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs and activities, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment during setup for events.
• Report incidents or accidents promptly to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

Skills

Customer service

Hospitality

Team supervision

Communication

Multitasking

Professional demeanor

Marketing/promotions

Computer basics

Physical fitness

Education

High school diploma or equivalent

College coursework preferred

Tools

POS system

Job description

Arch Amenities Group is seeking a Resident Services Supervisor to deliver exceptional service to residents and guests. You will greet residents, enroll them in programs, process payments, and help ensure a clean, safe facility.

You will lead the front desk team of 3–4 associates, manage schedules, handle inquiries, assist with events, and support marketing efforts with flyers and promotions while maintaining security and resident satisfaction.