Resident Services Supervisor

Arch Amenities Group; Land O' Lakes (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Arch Amenities Group is seeking a Resident Services Supervisor to deliver exceptional service to residents and guests. You will greet residents, enroll them in programs, process payments, and help ensure a clean, safe facility.

You will lead the front desk team of 3–4 associates, manage schedules, handle inquiries, assist with events, and support marketing efforts with flyers and promotions while maintaining security and resident satisfaction.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 3+ year of customer service experience, ideally in hospitality, fitness, or residential services.
• Some supervisory experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Responsibilities

• Leads the front desk operation and a team of 3-4 associates.
• Manages the staff schedule for the front desk.
• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Maintain accurate records of transactions, manage POS system, complete daily reconciliations, and adhere to financial policies.
• Communicate effectively with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs and activities, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment during setup for events.
• Report incidents or accidents promptly to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

Skills

Customer service

Hospitality

Team supervision

Communication

Multitasking

Professional demeanor

Marketing/promotions

Computer basics

Physical fitness

Education

High school diploma or equivalent

College coursework preferred

Tools

POS system

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.If you\'re looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

Arch Amenities Group, the world\'s leading provider of wellness, fitness, and leisure services, is seeking a Resident Services Supervisorto deliver exceptional service and support to residents and their guests. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Key Responsibilities:

• Leads the front desk operation and a team of 3-4 associates.
• Manages the staff schedule for the front desk.
• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Maintain accurate records of transactions, manage POS system, complete daily reconciliations, and adhere to financial policies.
• Communicate effectively with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs and activities, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment during setup for events.
• Report incidents or accidents promptly to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

Qualifications:

• High school diploma or equivalent; college coursework preferred.
• 3+ year of customer service experience, ideally in hospitality, fitness, or residential services.
• Some superviosry experinece preferred.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Work Environment & Physical Demands:

• Frequent standing, walking, bending, and lifting.
• Indoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person\'s qualifications and experience.

$20.00 - $20.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.