Resident Services Desk Clerk - Full Time

SupportWorks Housing; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Disability and life insurance

403b retirement plan with companymatch

PTO, vacation, sick and personal days

14 paid holidays and EAP

Job summary

SupportWorks Housing is seeking a Full-Time Desk Clerk for a Tuesday–Saturday shift, 9:00am–6:00pm. The role supports residents, handles administrative tasks, and ensures smooth daily operations in a housing community.

The ideal candidate has a high school diploma and proficiency with Word and Excel, plus knowledge of housing laws. Training is provided for property management software, and a strong emphasis is placed on customer service and safety.

Qualifications

• High school diploma or equivalent is required.
• Experience using Microsoft Word and Excel is required.
• Knowledge of applicable federal and state housing laws is preferred.
• Knowledge of property management software such as OneSite or NextGen is preferred; training may be provided.

Responsibilities

• Conduct inspections of common areas, units and grounds and report findings.
• Answer the phone, direct calls, take messages and monitor guest registrations.
• Collect rents, prepare bank deposits and maintain maintenance work orders.
• Assist with move-ins, applications processing and explain housing rules/regulations.
• Prepare vacancy and delinquency reports and participate in staff meetings and trainings.

Skills

Interpersonal skills

Customer service

Communication skills

Time management

Safety awareness

Education

High school diploma or equivalent

Tools

Word

Excel

OneSite

NextGen

Job description

SupportWorks Housing is seeking a Full-Time Desk Clerk for a Tuesday–Saturday shift, 9:00am–6:00pm. The role supports residents, handles administrative tasks, and ensures smooth daily operations in a housing community.

The ideal candidate has a high school diploma and proficiency with Word and Excel, plus knowledge of housing laws. Training is provided for property management software, and a strong emphasis is placed on customer service and safety.