Residential Desk Clerk — Night & Weekend Shifts

Quality Management Group Inc; Sacramento (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Quality Management Group in Sacramento is seeking a full-time Desk Clerk to monitor building access, answer phones, handle resident communications, and process work orders. You will log incidents and assist the Community Manager in delivering excellent resident services.

The role requires at least a high school diploma, one year in customer service and property management, English proficiency, and ability to work nights, weekends, and holidays as needed.

Qualifications

• Minimum one year in a customer service in a related field.
• Minimum one year in property management.
• Affordable housing experience (HUD/LIHTC) required.
• Must have basic math skills.
• High School education or equivalent is needed with proficiency in both verbal and written communication skills.
• Proficient in English language in verbal and written communications.
• Working knowledge of Microsoft Office; Word, Outlook and Excel.
• Working knowledge of general office equipment.
• Proficient in speaking Spanish is preferred when applicable based on need of the property

Responsibilities

• Answer telephones, direct calls, and take messages.
• Log communications, building activity including violations of the House Rules & Visitor Policy or any other pertinent building/policy requirements.
• Complete incident reports to record unusual building activity, such as when emergency services are involved, violation of policies, complaints, among other types of incidents. Contact Property Manager as needed.
• Respond to emergencies by calling the appropriate emergency service, (i.e., police, ambulance, fire department) and act as a resource in emergency situations. Report emergencies immediately to Property Manager.
• Inform visitors of the visitor policy, accept appropriate ID and sign visitors in and out.
• Promote compliance of building policies including communicating denial of entry to visitors who are determined by management to have violated the rules.
• Request assistance in difficult situations by calling the appropriate on-call staff person.
• Be courteous and professional with residents and their guests while maintaining appropriate (professional) boundaries.
• Maintain a neat, clean and organized work environment.
• Assist in office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties that may be assigned by management.
• Perform all other related duties such as attending staff and training meetings.
• Fill in as requested when other desk clerks are absent.

Skills

Problem solving

De-escalation

Written comprehension

Oral comprehension

Policies & regulations

Spanish (preferred)

Work ethic

Time management

Detail oriented

Teamwork

Education

High school

Tools

Microsoft Office

Excel

Office equipment

Job description

Quality Management Group in Sacramento is seeking a full-time Desk Clerk to monitor building access, answer phones, handle resident communications, and process work orders. You will log incidents and assist the Community Manager in delivering excellent resident services.

The role requires at least a high school diploma, one year in customer service and property management, English proficiency, and ability to work nights, weekends, and holidays as needed.