Night Front Desk Clerk - Housing Support

SupportWorks Housing; Norfolk (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision plans

Disability & life insurance

Employee Assistance Program (EAP)

401k with company match

PTO, sick and personal days + holidays

Job summary

SupportWorks Housing in Norfolk, VA seeks a Full Time Desk Clerk to support residents and manage daily front-desk operations. The role includes rent collection, deposits, and coordinating maintenance tasks while answering inquiries and guiding residents through move-ins and applications.

Ideal candidates have a high school diploma, strong Word/Excel skills, and familiarity with housing laws or property management software such as OneSite or NextGen.

Qualifications

• High school diploma or equivalent required.
• Experience using Word and Excel is required.
• Knowledge of housing laws and property management software is preferred.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas and units.
• Answer phone calls, direct messages, and take messages.
• Collect rents, prepare deposits, and track maintenance work orders.
• Report findings and coordinate with residents and staff.
• Assist with move-ins and application processing; explain rules.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

OneSite

NextGen

Job description

SupportWorks Housing in Norfolk, VA seeks a Full Time Desk Clerk to support residents and manage daily front-desk operations. The role includes rent collection, deposits, and coordinating maintenance tasks while answering inquiries and guiding residents through move-ins and applications.

Ideal candidates have a high school diploma, strong Word/Excel skills, and familiarity with housing laws or property management software such as OneSite or NextGen.