Desk Clerk - Full Time 1st Shift

SupportWorks Housing; Richmond (VA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision plans

Disability and life insurance

403b retirement plan with companymatch

PTO, vacation, sick and personal days

14 paid holidays and EAP

Résumé du poste

SupportWorks Housing is seeking a Full-Time Desk Clerk for a Tuesday–Saturday shift, 9:00am–6:00pm. The role supports residents, handles administrative tasks, and ensures smooth daily operations in a housing community.

The ideal candidate has a high school diploma and proficiency with Word and Excel, plus knowledge of housing laws. Training is provided for property management software, and a strong emphasis is placed on customer service and safety.

Qualifications

• High school diploma or equivalent is required.
• Experience using Microsoft Word and Excel is required.
• Knowledge of applicable federal and state housing laws is preferred.
• Knowledge of property management software such as OneSite or NextGen is preferred; training may be provided.

Responsabilités

• Conduct inspections of common areas, units and grounds and report findings.
• Answer the phone, direct calls, take messages and monitor guest registrations.
• Collect rents, prepare bank deposits and maintain maintenance work orders.
• Assist with move-ins, applications processing and explain housing rules/regulations.
• Prepare vacancy and delinquency reports and participate in staff meetings and trainings.

Connaissances

Interpersonal skills

Customer service

Communication skills

Time management

Safety awareness

Formation

High school diploma or equivalent

Outils

Word

Excel

OneSite

NextGen

Description du poste

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Full Time Desk Clerk, Tuesday-Saturday, 9:00am-6:00pm

What You'll Do:

You'll conduct walk-through and quarterly inspections of the common areas, units and grounds and report any findings. Answer the phone, direct calls and take messages, monitor guest registrations and resident activities. Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders, and handle emergency maintenance complaints. You'll conduct move-ins of new residents, assist with application processing and explain rules/regulations. Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings.

What You'll Bring to SupportWorks:

Great interpersonal, customer service and communication skills. The ability to deal with residents, coworkers and others such as inspectors and visitors with good judgment, a positive attitude, and self control. The ability to prioritize and meet deadlines in a fast paced environment. The ability to operate safely and ensure others follow safety protocols.

Qualifications:

A high school diploma or equivalent, and experience using Microsoft Word and Excel are required. Knowledge of applicable federal and stated housing laws plus knowledge of property management software such as OneSite or NextGen preferred. We'll train you if needed.

What We Offer:

A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 14 paid holidays!

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.