Desk Clerk - Part Time Weekends

SupportWorks Housing; Norfolk (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

403b retirement plan

Job summary

SupportWorks Housing is seeking a part-time Desk Clerk for the Saturday-Sunday 2nd shift (3:30pm-12:00am) in Norfolk, VA. You will handle front-desk duties, rent processing, and resident communications, helping ensure smooth operations and a respectful, safe environment for residents.

The role requires a high school diploma, strong customer service and basic MS Word/Excel skills; housing law knowledge is a plus. Training provided as needed.

Qualifications

• High school diploma or equivalent.
• Experience with Word and Excel.
• Knowledge of applicable housing laws is a plus.

Responsibilities

• Conduct inspections of common areas, units and grounds and report findings.
• Answer phones, direct calls, take messages and monitor guest registrations.
• Collect rents, prepare bank deposits and track maintenance work orders.
• Assist with move-ins, applications, and explain rules and regulations.

Skills

Interpersonal skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Part Time Desk Clerk, Saturday-Sunday, 2nd Shift (3:30pm-12:00am)

What You'll Do:

You’ll conduct walk-through and quarterly inspections of the common areas, units and grounds and report any findings. Answer the phone, direct calls and take messages, monitor guest registrations and resident activities. Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders, and handle emergency maintenance complaints. Conduct move-ins of new residents, assist with application processing and explain rules/regulations. Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings.

What You’ll Bring to SupportWorks:

Great interpersonal, customer service and communication skills. The ability to deal with residents, coworkers and others such as inspectors and visitors with good judgment, a positive attitude, and self control. The ability to prioritize and meet deadlines in a fast paced environment. The ability to operate safely and ensure others follow safety protocols.

Qualifications:

A high school diploma or equivalent, and experience using Microsoft Word and Excel are required. Knowledge of applicable federal and state housing laws plus knowledge of property management software such as OneSite or NextGen preferred. We’ll train you if needed.

What We Offer:

• Our part time teammates are eligible to participate in the 403b retirement plan.

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.