Desk Clerk - Full Time 2nd Shift

SupportWorks Housing; Norfolk (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision plans

Disability & life insurance

Employee Assistance Program (EAP)

401k with company match

PTO, sick and personal days + holidays

Job summary

SupportWorks Housing in Norfolk, VA seeks a Full Time Desk Clerk to support residents and manage daily front-desk operations. The role includes rent collection, deposits, and coordinating maintenance tasks while answering inquiries and guiding residents through move-ins and applications.

Ideal candidates have a high school diploma, strong Word/Excel skills, and familiarity with housing laws or property management software such as OneSite or NextGen.

Qualifications

• High school diploma or equivalent required.
• Experience using Word and Excel is required.
• Knowledge of housing laws and property management software is preferred.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas and units.
• Answer phone calls, direct messages, and take messages.
• Collect rents, prepare deposits, and track maintenance work orders.
• Report findings and coordinate with residents and staff.
• Assist with move-ins and application processing; explain rules.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

OneSite

NextGen

Job description

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Full Time Desk Clerk, Monday-Friday 3:30pm-12:00am

What You'll Do: You'll conduct walk-through and quarterly inspections of the common areas, units and grounds and report any findings. Answer the phone, direct calls and take messages, monitor guest registrations and resident activities. Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders, and handle emergency maintenance complaints. Conduct move-ins of new residents, assist with application processing and explain rules/regulations. Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings.

What You’ll Bring to SupportWorks: Great interpersonal, customer service and communication skills. The ability to deal with residents, coworkers and others such as inspectors and visitors with good judgment, a positive attitude, and self control. The ability to prioritize and meet deadlines in a fast paced environment. The ability to operate safely and ensure others follow safety protocols.

Qualifications: A high school diploma or equivalent, and experience using Microsoft Word and Excel are required. Knowledge of applicable federal and stated housing laws plus knowledge of property management software such as OneSite or NextGen preferred. We'll train you if needed.

What We Offer:

• A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment.
• Short term/long term disability and life insurance at no cost, plus voluntary life insurance.
• An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match.
• A generous PTO plan including vacation, sick and personal days, and 14 paid holidays!

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.